COVID - 19

Please ensure you fully read the below information before booking any tickets.

20 people can now book a session on our Aqua Park for £20 per person. All participants will be required to adhere to the following guidance during this stage of the UK Government’s Covid-19 Recovery Strategy.

Pre-activity:


• All bookings must be made in advance online via our website – you are not permitted to attend without a booking. There will be a member of staff floating at the front reception to answer questions and queries and to ensure only pre booked guests visit reception.


• Each session start time is for a maximum of 20 participants, households will be socially distanced away from other customers.


• Participants must be at least 1.2m tall and aged 6 years and up


• Children aged 6 – 7 must be accompanied in the water by an adult from their same household


• All participants must be able to swim 25m with a buoyancy aid


• Waivers must be completed online before arrival


• Participants aged 18+ must complete a waiver


• All participants aged under 18 must have a waiver completed by a parent or guardian aged 18+ and be added to this waiver as a minor


• No spectators or family members are permitted to accompany participants in the aquabounce area – unless accompanying a participant who requires care or a participant who is under 18 (only one carer or guardian can be at the facility and must maintain social distancing)


• Nobody with any symptoms of Covid-19 coronavirus is to travel to the facility


• DO NOT visit us if you are at an increased risk of severe illness from Covid-19 coronavirus. This group includes those who are:
– aged 70 or older (regardless of medical conditions)
– under 70 with an underlying health condition listed by the NHS
– those who are pregnant


• Please use the toilet before attending, as we would prefer attendees not to use the limited toilets that will be open – if you do need to use a toilet here, you will be required to clean it before and after use

ARRIVAL AT SITE

• Arrive at the facility 30 minutes before your booked session (if you arrive too early, you will be required to wait elsewhere)


• Please arrive ready to go or have a changing poncho or towel suitable to use in an outdoor space to change – there will be access to our changing rooms after your session, in a maximum group of 5 but we would prefer if you do not use them

• It is preferred that you wear a face covering and gloves during the check-in process and you should not lean on or touch our cabins


• Outdoor lockers are available for use, but if any items are left, they will be disposed of and not retained in lost property during the ongoing management of Covid-19, belongings are left at your own risk


• Good hand hygiene should always be observed, and you should bring your own hand sanitiser if possible


• Wetsuit hire will be available, as all wetsuits will be sanitised between use – You can bring your own wetsuit if you have one

CUSTOMER JOURNEY

  • Customers will enter the queuing system abiding by the social distancing markers

  • Customers will arrive at reception

  • Customers will be asked to use hand sanitizer which will be mounted next to the reception.

  • One-way system will be explained to customers upon checking in.

  • Customers will arrive at STOP sign and wait to be directed to lifejacket/buoyancy aid area

  • Customers will receive buoyancy aid/wetsuit and be directed to indoor/outdoor changing facilities.

  • Once changed customers will re-join the one-way system heading to either the locker area or safety briefing area.

  • Once at the safety briefing area customers will be allocated where to sit/stand.

  • Once safety briefing is complete customers will be called individually to exit the area and join the que to lead down to the aquapark.

ACTIVITY
• The Main Aqua Park will be operating with a one way system and there will also be social distancing stickers placed on the aqua park to assist with customers and staff keeping the required distance apart (please see below)


• Participants must be at least 1.2m tall and aged 6 years and up


• Children aged 6 – 7 must be accompanied in the water by an adult from their same household


• Participants must be able to swim 25m with a buoyancy aid


• All participants will be required to wear a buoyancy aid – these will be provided by Aquabounce and you are not able to use your own


• Participants not from the same household, but booked on the same session as a group, must still maintain 2m social distancing

END OF ACTIVITY

  • Customers will follow down the entrance from waterpark into the 1-way queuing system.

  • After the conclusion of the session, you will be required to return your wetsuit (if hired) and safety equipment (buoyancy aids) to a designated point to be sanitised before being available again for use

  • Customers will follow the one-way system to either the locker area/indoor/outdoor changing area.

  • All participants are to vacate the facility as quickly as possible after they have finished their booked activity

  • Once customers are ready to exit, they will follow the one-way system and exit Aquabounce site the way they left for the waterpark.

  • If after leaving the park you start exhibiting symptoms we ask you inform us so we are able to inform staff and other customers in your session.

OUR PHONE LINES GET EXTREMELY BUSY. FOR THE FASTEST RESPONSE CONTACT US BELOW

AQUA BOUNCE UK
FAIRLOP WATERS,

FOREST ROAD,

BARKINGSIDE,

ESSEX.

IG6 3HN

BOOKINGS@AQUABOUNCEUK.CO.UK

0333 577 1522

PLEASE ENSURE TO CHECK FAQS BEFORE YOU RING, OUR PHONES GET EXTREMELY BUSY AND HOLD TIMES CAN VARY. 

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